We want you to feel that you are in good hands at the Sportklinik Hellersen. That is why your opinion is important to us. We would like to know if you were satisfied or dissatisfied. Our staff are therefore pleased to receive praise, but also suggestions.
Patient questionnaire
We would like to know how you rate our services relating to your treatment and your stay at the Sportklinik Hellersen, which is why you will receive access to our digital patient survey when you are admitted as an inpatient.
By taking part, you help us to continuously optimize our processes.
The approximately 10-minute survey is voluntary and anonymous.
We would be delighted if you would support us and complete the online questionnaire by the end of your stay.
Complaints management
Although we make every effort to satisfy you and your wishes, from time to time situations arise that lead to disagreements.In order to be able to react, we ask you to let us know. This helps us to constantly review our services and further improve the service for our patients. If you have cause for complaint, our complaints management is at your disposal. You are welcome to use the online form below to get in touch with us. Or contact us by telephone or e-mail:
Ms. Ellen Engel, Phone +49 2351 945-2025, e-mail: beschwerdemanagement@hellersen.de.
Patient advocate
In addition to our complaints management system, our independent patient advocate, Mr. Stefan Krakor, will be happy to provide you with advice and support.
